Privacy Policy

This Privacy Policy explains how Rapid Rehouse, a trading name of The Locksley Group Ltd ("we", "us", "our"), collects, uses, stores and protects your personal data when you use our website or contact us in connection with our services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The data controller for this website is:

The Locksley Group Ltd
Unit 129, Culham No 1 Site
Station Road, Abingdon
OX14 3DA
Email: info@thelocksleygroup.co.uk
Telephone: 07738 674 575

2. What Personal Data We Collect

We may collect the following personal data when you interact with us:

• Your name
• Your email address
• Your telephone number
• Your postal address or location details (where relevant to your enquiry)
• Details of your enquiry or accommodation requirements
• Any other information you choose to provide when contacting us

We do not collect any special category data (such as health information) unless you voluntarily provide it as part of your enquiry - for example, if you mention accessibility requirements.

3. How We Collect Your Data

We collect personal data in the following ways:

• When you complete and submit the enquiry form on our website
• When you contact us directly by telephone or email
• When you message us via WhatsApp
• Through referrals from insurance companies, loss adjusters or local authorities acting on your behalf

4. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to your enquiry and provide the temporary accommodation services you have requested
• To manage your placement, including liaising with relevant third parties such as insurers, loss adjusters or local authorities
• To communicate with you throughout the duration of your placement
• To maintain records of our business transactions as required by law
• To improve our website and services

5. Our Lawful Basis for Processing

We process your personal data on the following legal grounds:

• Contract: where processing is necessary to fulfil a service you have requested or entered into with us
• Legitimate interests: where we have a legitimate business reason to process your data, such as responding to an enquiry or improving our services, and where this does not override your rights
• Legal obligation: where we are required to retain records by law
• Consent: where you have given us explicit permission - for example, if we contact you for marketing purposes

6. Who We Share Your Data With

We do not sell your personal data. We may share your data with the following third parties where necessary to deliver our services:

• Insurance companies or loss adjusters involved in your claim or placement
• Local authorities or housing bodies managing your referral
• Property management or maintenance providers relevant to your accommodation
• Our IT and software service providers (e.g. email and CRM platforms), who process data on our behalf under appropriate data processing agreements

All third parties are required to handle your data securely and in accordance with applicable data protection law.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. As a general guide:

• Enquiry and contact data: up to 2 years from the date of last contact
• Active client records: for the duration of the placement plus 6 years (in line with standard contractual limitation periods)
• Financial and invoicing records: 6 years as required by HMRC

After these periods, data is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: you can request a copy of the personal data we hold about you
• Right to rectification: you can ask us to correct inaccurate or incomplete data
• Right to erasure: you can ask us to delete your data, subject to any legal obligations we have to retain it
• Right to restriction: you can ask us to limit how we use your data in certain circumstances
• Right to data portability: you can request your data in a structured, commonly used format
• Right to object: you can object to us processing your data where we rely on legitimate interests as our legal basis
• Right to withdraw consent: where we process your data on the basis of consent, you can withdraw that consent at any time

To exercise any of these rights, please contact us at info@thelocksleygroup.co.uk. We will respond within one month of receiving your request.

9. Cookies

Our website may use essential cookies to ensure basic functionality. We do not currently use tracking, analytics or advertising cookies. If this changes, this policy will be updated and appropriate consent mechanisms put in place.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no data transmission over the internet can be guaranteed to be completely secure, and you submit information at your own risk.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to check this page periodically.

13. How to Complain

If you have concerns about how we handle your personal data, please contact us in the first instance at info@thelocksleygroup.co.uk and we will do our best to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk